We strive to get back to you as soon as possible during our business hours.

E-Commerce

Weekdays: 9am to 5pm (Singapore Time)

Closed on Public Holidays and weekends.

Coffee Bar

Please refer to our locations for more accurate timings.

You may submit the contact form in our contacts page or reach out to us at sg@kohi-roastery.com. Kindly allow us 2 working days for us to get back to you.

For a quicker response, you can reach out to us on Instagram, @kohi_sg.

For shipping details, please refer to our shipping policy here.

For returns & refunds, please refer to our returns & refunds policy here.

We believe in roasting locally to ensure peak freshness. Our coffees we serve and retail in Singapore are roasted in Singapore.

Yes, self-pickup is available during our opening hours, from 9am to 5pm on weekday (KŌHĪ Shenton Way) and during opening hours at KŌHĪ Joo Chiat.

Please come after you've received the confirmation that your parcel is ready for pickup.

Items that are currently in-stock will be dispatched within 72 hours for orders made during working hours. Delivery done by our courier partner would take another 3-5 working days.

Our working hours are from Monday to Friday, 9am to 5pm (Excluding Public Holidays).

We offer free local shipping within Singapore for orders above S$40.

Shipping cost vary for overseas orders depending on location.

Yes! We offer shipping to most countries provided by our shipping partner. Delivery duration and shipping cost vary from country to country.

Please note that any custom tax and import duties are to be paid by the customer and vary by country and region. These taxes are not calculated at checkout.

Please contact your local customs if you have any other concerns.

You may submit the contact form in our contacts page or reach out to us at sg@kohi-roastery.com. Kindly allow us 2 working days for us to get back to you.

For a quicker response, you can reach out to us on Instagram, @kohi_sg.

For roasted coffee, we do not accept any returns due to food hygiene reasons.

For equipments and other merchandise with defects, please contact us at sg@kohi-roastery.com and we will assist you.

If you run into any equipment or other merchandise with manufacturing defects, please reach out to us at sg@kohi-roastery.com and we will do our best to assist you. 

If your order has not yet been mailed out, we are happy to help you make changes to your order. Please reach out to us at sg@kohi-roastery.com.

Should you encounter any issues upon receiving your order, please contact us at sg@kohi-roastery.com and we'd love to assist you with it.

We know it's frustrating when a package goes missing or arrives damaged. Don't worry, we're here to help make it right. Please contact us at sg@kohi-roastery.com regarding your concern and we'll get back to you soonest.